Webinar: Customer Experience in the age of AI platforms

In this online event, the Digital Academy offers inspiring strategies for customer experience in the age of AI platforms. Benefit from valuable ideas and practical tips. Register now for free and watch the recording!

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Facts about the webinar

Duration: 30 minutes
Language: English/German
Speakers: Steven Van Belleghem

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Innovative approaches to the customer experience

Steven Van Belleghem, a globally recognised expert in customer experience, discusses the opportunities and challenges that AI platforms offer companies. The focus is on the human side: how is customer behaviour changing as a result of AI? What new skills do companies need to succeed in an automated world? Steven Van Belleghem provides a practical demonstration of how companies can combine the strengths of digital technologies and human interactions to create exceptional customer experiences. Participants will learn valuable strategies for strengthening customer focus while maximising value for employees and customers.

Highlights of the webinar

Customer experience and AI Steven Van Belleghem shows how companies can create extraordinary customer experiences through the clever use of AI platforms.
Strategies for the future Learn how to optimally combine digital and human strengths

Recording of the free webinar

The free webinar “Customer Experience in the age of AI platforms” can be found as a recording in the media library on the digital event platform. Register for free or log in with your trade fair login.

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About Steven Van Belleghem

Steven Van Belleghem, customer experience expert and best-selling author

Steven Van Belleghem is one of the world's leading experts on customer experience. With over 20 years of research experience and numerous international keynotes, he has helped companies revolutionise their customer strategies. His achievements include: